Perhaps more important than knowing who has in-store credit is knowing why, as well as to who, was the credit issued. This will let you see if there were any issues experienced by your customers and allow you to market accordingly. 


If a credit was issued due to a problem with the order or service, you can address these issues directly with the customer affected. This can assist you in turning a negative experience into a positive one and ensuring repeat business and positive feedback from the customer.




Use the button to bring up the report options screen:


Figure 140


Display Redeem - This option will show in-store credits that have been redeemed (used) by the customer. This can either by applied to an order total as payment or depending on store policy redeemed for cash.


Display Applied - This option shows when credit was issued as well as the reason. 




Figure 141