Operations

The main portion of the screen is divided into 3 sections: Orders ready to dispatch, Drivers on delivery and drivers available for delivery. Orders marked as Delayed will be highlighted in yellow and Critically Late orders will be highlighted in RED with the total the total number of minutes elapsed since the order was placed shown for each order. You can change the times for Late and Critically Late orders under Manager\Daily\Service Times
Along the bottom of the screen you can bring up a map that will show you all of your available (un-dispatched) orders. Use this map to group deliveries by driver to avoid unnecessary runs or drivers backtracking between deliveries.

You can use this map to show all un-dispatched orders or select your orders first and then click the Display Map button to only map out the selected orders.
The
button will allow you to bring up a map showing where the driver currently is in relation to their deliveries. This feature is dependent on the
option being chosen during clock in as well as having the optional Driver Tracking feature enabled.
Using the
button will allow you to search for an assigned order by order number and unassigned it from a driver so it can be re-assigned, delayed or voided.
Employees can also clock in directly from this screen using the Time Clock button.
Assign an Order:
To assign an order to a driver simply:
- Select the orders you wish to assign from the un-assigned order list
- Select the available driver
This will move the orders and driver to the 'Driver Out' column and reset the timer. The timer in the Driver Out column represents how long the order has been in dispatch.
Drivers will be reminded about any included items that have been setup to take for the delivery:

Clicking on a driver's name in the Driver Out column brings up information about their current group of deliveries:

This screen shows the name and contact information of the delivery driver, the date and time they left the store and the number of deliveries.
The specific delivery information is displayed in the center of the screen, this field can be selected to bring up the order pad for the delivery. This will allow you to not only see the order but un-assign it from the driver if the need arises.
Selecting the
button in the lower left of the screen brings up a map with the driver's assigned deliveries:

You can use this map to bring up a full overview of the assigned deliveries, a list of the orders with address information or turn by turn directions.
Use the Print button to print out directions if they are needed.
Press the Return From Delivery to return the driver to the available column ready to be assigned or use the 'unassign all' button to remove all deliveries from the selected driver:
